Refund policy

Last updated: August 23, 2026

 

At Blank Slate Card Co., we want you to love your purchase. If you are not completely satisfied with your greeting cards, please review the return and refund information below.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the greeting card must be:

  • Unused and unwritten
  • In its original condition
  • Free from damage, stains, markings, or other signs of use
  • Returned with any original packaging, when applicable

Because our greeting cards are paper products, we cannot accept returns of cards that have been written in, personalized, altered, or damaged after delivery.

Custom Orders

Custom and personalized orders are created specifically for the customer and are therefore not eligible for returns, refunds, or exchanges due to a change of mind, incorrect personalization provided by the customer, or other customer preference.

Before a custom order is produced, customers are responsible for reviewing and confirming all personalization, spelling, names, dates, wording, and other information submitted with the order.

A custom order may be eligible for a replacement or refund if:

  • The finished product contains a printing or production error made by Blank Slate Card Co.
  • The order does not match the approved or submitted customization due to an error on our part
  • Blank Slate Card Co. is unable to fulfill the order within the timeframe promised to the customer

If your custom order has a printing or production issue, please contact us within 7 days of delivery and provide your order number and clear photographs showing the issue.

If a custom order is delayed and we are unable to fulfill it within the timeframe promised, please contact us so we can determine the appropriate resolution.

How to Request a Return or Refund

Please contact us before sending any item back.

Email us at blankslatecardco@gmail.com and include:

  • Your order number
  • The name of the item
  • The reason for your return or refund request
  • Photos, when applicable

Please wait for return instructions before sending an item back.

Return Shipping

Unless your order arrived damaged, defective, contained a production error, or we sent you the wrong item, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable for customer-requested returns.

We recommend using a trackable shipping service when returning an item. Blank Slate Card Co. cannot be responsible for items lost or damaged while being returned to us.

Damaged or Defective Items

If your greeting card arrives damaged or defective, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the problem
  • Clear photographs of the damaged card and packaging

If the item is confirmed to have arrived damaged or defective, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Please do not return a damaged item unless we provide return instructions.

Incorrect Items

If you receive the wrong greeting card or an item that does not match your order, please contact us within 7 days of delivery.

If the mistake was made by Blank Slate Card Co., we will correct the order at no additional cost to you or provide an appropriate refund when applicable.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, contain a production error, or we are unable to fulfill the order within the promised timeframe:

  • Custom or personalized greeting cards
  • Used or written-in greeting cards
  • Items altered or damaged after delivery
  • Gift cards
  • Digital products, if offered
  • Final-sale items clearly identified as such at the time of purchase

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make every reasonable effort to accommodate cancellation requests received before an order has entered production or been shipped.

Because custom and personalized orders are made specifically for the customer, cancellation may not be possible once production has begun.

Contact Us

If you have questions about a return or refund, please contact:

Blank Slate Card Co.
Email: blankslatecardco@gmail.com

Please include your order number whenever contacting us about an existing order.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.