Shipping policy

Last updated: August 23, 2026

 

At Blank Slate Card Co., we carefully prepare every order so your greeting cards arrive ready to share. Please review the information below regarding order processing, shipping, delivery, and delays.

Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday and do not include weekends or U.S. federal holidays.

Custom and personalized orders may require additional processing time. Any applicable production or processing timeframe will be communicated on the product page or during the ordering process.

During holidays, seasonal launches, promotions, or periods of unusually high order volume, processing times may be longer.

Shipping Methods

Available shipping methods and their applicable costs will be displayed during checkout.

Shipping times begin after your order has been processed and shipped. The shipping timeframe does not include our order-processing or production time.

Estimated delivery dates are provided by the shipping carrier and are estimates rather than guaranteed delivery dates unless specifically stated otherwise.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email.

When tracking is available, your confirmation will include tracking information so you can follow your package's progress.

Please allow some time for tracking information to become active after your order has been handed to the shipping carrier.

Shipping Delays

While we work hard to process and ship orders within the stated timeframe, delivery may occasionally be delayed because of circumstances outside of our control, including:

  • Carrier delays
  • Severe weather
  • Holidays
  • Transportation disruptions
  • Address issues
  • Natural disasters
  • Service interruptions
  • Other unforeseen circumstances

If Blank Slate Card Co. becomes aware that an order cannot be shipped within the timeframe promised at the time of purchase, we will notify the customer and provide the applicable options available under our policies and applicable law.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice that your shipping address is incorrect, please contact us as soon as possible at blankslatecardco@gmail.com.

We will make a reasonable effort to correct an address before an order is processed or shipped, but we cannot guarantee that changes can be made after processing or shipment has begun.

If an order is returned to Blank Slate Card Co. because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the customer requests that the order be shipped again.

Lost, Stolen, or Missing Packages

Once an order has been shipped and transferred to the shipping carrier, Blank Slate Card Co. is not responsible for delays, loss, theft, or misdelivery caused by the carrier or circumstances outside our control.

If tracking shows that your package was delivered but you cannot locate it, please first check:

  • Your mailbox or usual delivery location
  • With household members
  • With neighbors
  • Your building's mail or package area
  • With the shipping carrier

If your package cannot be located, please contact the shipping carrier to report the missing package and request an investigation.

Please contact us if you need assistance with your order information or tracking details.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at blankslatecardco@gmail.com.

Please provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the damaged product
  • Photographs of the shipping packaging, when applicable

We will review the situation and work with you toward an appropriate resolution in accordance with our Return & Refund Policy.

Custom & Personalized Orders

Custom and personalized products are made specifically for the customer and may require additional production time.

The applicable production timeframe will be provided on the product page, during the ordering process, or through communication with the customer.

Customers are responsible for providing accurate personalization information, including names, dates, wording, spelling, and other requested details.

If Blank Slate Card Co. is unable to fulfill a custom order within the timeframe specifically promised to the customer, we will contact the customer regarding the delay and available options.

Please see our Return & Refund Policy for information regarding refunds and custom orders.

Shipping to the Wrong Address

If an order has already shipped to an address provided incorrectly by the customer, Blank Slate Card Co. cannot guarantee that the package can be redirected.

If the package is returned to us, the customer may be responsible for the cost of shipping the order again to the correct address.

International Shipping

Customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country when applicable.

Blank Slate Card Co. does not control customs processing times or fees charged by government authorities.

Contact Us

If you have questions about shipping or your order, please contact:

Blank Slate Card Co.
Email: blankslatecardco@gmail.com

Please include your order number when contacting us about an existing order so that we can assist you as quickly as possible.

Nothing in this Shipping Policy is intended to limit any rights or protections provided to consumers under applicable federal, state, or local law.